Can I get Brambletrek items in this campaign?
Only digital items will be offered as add-ons during the campaign - however some physical items will be offered in the Pledge Manager.
Last updated: January 11, 2024 09:23
I haven’t gotten any physical items yet, what do I do?
If you are here before Q3 of 2025 then we’re still in pre production and this means we won’t be able to send anything out as we aren’t finished with production. Our current aim is to have all cards ready by the end of the year and then push for printing in the new year to make sure everything is up to our standards
Last updated: September 30, 2024 22:57
What is your refund policy?
Refunds will be issued, no questions asked, up until 2 weeks after the campaign ends. Please note that platform and payment processor fees will be deducted from the pledge amount.
After that date, all funds raised will be allocated to the development of the game and the company’s daily operations. Unless there is a clear error on our part, all sales are final for tax purposes.
We will not provide refunds or re-send packages that are rejected due to unpaid customs fees or delivered to an incorrect address if the correct address was not provided before the deadline.
If shipping costs for physical products are not settled in BackerKit by the survey deadlines, your physical reward pledge will be converted to a digital reward pledge. There will be no refund for the difference, but any remaining funds can be used for other PDF products.
For physical orders from countries where we do not ship (refer to the Shipping section), the pledge will be converted to a digital reward unless a valid address is provided. Please ensure your address is correct before ordering. We reserve the right to assess each case individually.
Last updated: June 17, 2024 08:22
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.